Painting Lab - Terms & Conditions
1. Introduction
These Terms and Conditions ("Terms") apply to all services provided by Painting Lab ("we", "us", "our") to
any client ("you", "your"). By engaging our services, you agree to be bound by these Terms.
2. Scope of Work
A detailed scope of work will be outlined in the quotation provided and agreed upon prior to the
commencement of any project. Any variations or additional work must be approved in writing and may incur
additional charges.
3. Quotes & Pricing
All quotes are valid for 14 days from the date of issue. Prices are inclusive of GST unless otherwise stated.
Variations due to unforeseen conditions (e.g., rotted timber, access issues, additional coats required) will be
communicated and quoted separately.
4. Payment Terms
A deposit may be required prior to the commencement of work. Progress payments may apply depending on
the size and duration of the project. Final payment is due within 7 days of completion unless otherwise
agreed in writing. Invoices overdue by more than 14 days will incur a 10% interest charge. Additional
recovery costs may also apply.
5. Cancellation & Rescheduling
Cancellations must be provided in writing. Cancellations within 48 hours of scheduled start may incur a 25%
cancellation fee to cover administrative and preparation costs. We reserve the right to reschedule works due
to adverse weather conditions or other factors beyond our control.
6. Access & Site Conditions
You agree to provide safe and reasonable access to the property. Pets, vehicles, or personal items should be
removed from work areas prior to commencement. We will take care to protect your property but are not
liable for damage caused by pre-existing defects or poor structural conditions.
7. Workmanship Guarantee
We offer a 5-year Peace of Mind Warranty on all workmanship, subject to proper maintenance and normal
wear and tear. The warranty does not cover damage caused by external factors such as extreme weather,
moisture, structural movement, or unauthorised alterations.
8. Materials
We use high-quality paints and materials suitable for each surface. Specific brands or products can be
requested, and may affect pricing. All materials remain the property of Painting Lab until full payment is
received.
9. Compliance with Laws
We comply with all relevant building codes, safety regulations, and environmental requirements in NSW and
QLD. It is your responsibility to obtain any necessary council approvals if applicable.
10. Liability
Our liability is limited to the value of the service provided. We are not liable for any indirect or consequential
loss. Nothing in these Terms excludes any rights under the Australian Consumer Law.
11. Photography & Marketing
Unless otherwise requested in writing, you consent to us photographing completed works for use in our
portfolio or marketing material. We will not disclose your address or identity without permission.
12. Dispute Resolution
In the event of a dispute, both parties agree to attempt resolution in good faith. If unresolved, disputes may
be referred to a third-party mediator or relevant industry authority.
13. Privacy
We respect your privacy and are committed to protecting your personal information. Any information you
provide will be handled in accordance with the Privacy Act 1988 (Cth).
We may collect and store personal details such as your name, address, phone number, and email for the
purpose of providing our services.
We may share your information with trusted third parties strictly for project-related purposes, including:
- Subcontractors or other tradespeople involved in delivering your project,
- Marketing partners (e.g., for testimonials or showcasing work),
- Accounting and bookkeeping professionals.
We do not sell or rent your personal information to any third party. You may request access to your personal
information at any time or ask for corrections if needed.
14. Changes to Terms
We may update these Terms at any time. The latest version will be available on our website and apply to all
future engagements.
CONTACT:
Email: kris@paintinglab.com.au
Website: www.paintinglab.com.au